Tenant Information

Information for Tenants

All negotiations and payments are subject to contract. Terms of Business apply.

Before Moving In

Before your application can be considered, you will need to pay to us a holding deposit equivalent to one weeks’ rent for the property you are interested in. Once we have your holding deposit, current legislation stipulates that the necessary paperwork should be completed within 15 days or such longer period as previously agreed.

The holding deposit is the equivalent of one weeks rent. This is calculated by one months rent x 12 / 52. For example a property with a monthly rent of £500 – £500 x 12 / 52 = holding deposit of £115.38.

If the landlord gives permission to allow a pet to be kept at the property there will be an additional £20 added to the monthly rental amount per pet.

On Day Of ‘Move In’

On the day of move in the first months rent and security deposit are payable.

The security deposit covers damages or defaults on the part of the tenant during the tenancy.

The security tenancy deposit will be the equivalent of five weeks rent: calculated by one months rent x 12 / 52 × 5. For example a monthly rent of £500 x 12 = 6000 / 52 = 115.38 × 5 = security deposit £576.92.

The first month’s rent, and the tenancy bond as stated above is to be paid at the sign up stage. All negotiations and payments are subject to contract.

Company Lets and Garages

Reservation/Administration Fees are 60% of one months rent including VAT (minimum £250 inc VAT). This fee covers costs for reserving the property, reference/credit checks, producing the relevant tenancy agreement and conducting Right To Rent checks. These fees are NON REFUNDABLE and on a first come, first served basis.

Please note that on any extension to tenancy a renewal fee of £76.00 including VAT will be due.

The tenancy deposit / bond can be calculated as the monthly rent plus £50 (EG £450 monthly rent + £50 = £500 deposit). An additional tenancy deposit / bond may be requested for tenants with pets.


 A proposed tenant would be required to pay one months rent in advance, £45 + VAT (£54) administration costs and a £100 deposit.


On submission of the application, two forms of identification will be required. One form of photographic identification (passport or driving licence). If you are a foreign national, we require proof of residency, e.g. Residence Permit or Visa. As well as photographic identification, we require a proof of address (utility bill/council tax bill in your name at the given address).

From Companies, we require a proof of identity of the Director or Authorised Signatory, as well as proof of Directorship or proof of authority to sign.

All negotiations are subject to contract.

Permitted Payments

  • Tenants are liable to the actual cost of replacing any lost key(s) or any other security device(s). If the loss results in locks needing changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord and any other persons requiring keys will be charged to the tenant
  • Any variation to the Assured Shorthold Tenancy will be £50 (including VAT) per variation. This includes permission to decorate within the property, permission to keep a domestic animal at the property, permission to run a business from the property. Please note this list is inclusive not exhaustive.
  • There is a £50 (including VAT) charge for any change of sharer during the tenancy period. 
  • The tenant shall pay to the landlord interest at the rate of 3% per annum above the Bank of England base rate from time to time on any rent or other money payable under this Agreement remaining unpaid for more than 14 days after the day on which it became due.
    Should you wish to leave your contract early, you shall be liable for the landlords costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy.
  • These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Additional Information

The redress scheme we belong to is The Property Ombudsman.

We are a ‘Safe Agent’ and have client money protection (CMP).

We are members of ARLA (The Association of Residential Letting Agents) & RICS (Royal Institution of Chartered Surveyors).

We are members of the TDS (Tenancy Deposit Scheme).

Tenant Fee Information Applicable Pre-1st June 2019

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